Terms of Service

Last updated: December 6, 2024

Important: By accessing and using ListMe, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of ListMe ("Service", "Platform") operated by ListMe Inc. ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

ListMe is a comprehensive social event management ecosystem targeting the entertainment industry. Our platform provides event organizers, venue owners, brands, and attendees with tools to create, manage, promote, and attend events. Our Service includes:

  • Event creation and management tools for organizers
  • Guest list management and RSVP tracking
  • Digital ticketing and QR code-based entry systems
  • Venue and location management tools
  • Event promotion and discovery features
  • Real-time check-in and door management (Bouncer App)
  • Analytics and reporting for event performance
  • Social features including following, notifications, and event feeds
  • Mobile applications for event management and attendance
  • Payment processing through Stripe integration
  • Email notifications and communication tools
3. User Accounts and Eligibility

Eligibility

You must be at least 18 years old to create an account and use ListMe. If you are under 18, you may only use the Service with parental consent and supervision. By creating an account, you represent that you meet these age requirements.

Account Types

  • Regular Users: Full account with email/password authentication
  • Guest Users: Temporary accounts for event attendance without full registration
  • Organizer Accounts: Enhanced accounts for event creation and management
  • Venue Accounts: Specialized accounts for venue owners and managers

Account Security

You are responsible for safeguarding your login credentials and maintaining the security of your account. You agree not to share your account with others and to notify us immediately of any unauthorized access or security breaches.

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose risks to other users or the platform.

4. Event Management and Responsibilities

Event Creation

Event organizers are responsible for providing accurate event information, including dates, times, locations, capacity limits, and event descriptions. You warrant that you have the necessary permissions and licenses to host events at specified venues.

Event Compliance

Organizers must ensure their events comply with all applicable laws, regulations, safety requirements, and venue policies. This includes but is not limited to capacity limits, age restrictions, health regulations, and licensing requirements.

Guest Management

Organizers are responsible for managing their guest lists, RSVPs, and check-ins. Any disputes regarding event attendance or access should be resolved directly between organizers and attendees.

Event Cancellation

If you need to cancel an event, you must notify attendees through the platform as soon as possible. Refund policies for paid events are determined by the organizer and should be clearly communicated to attendees.

5. User Content and Conduct

Content Ownership

You retain ownership of content you submit to the platform, including event descriptions, images, and other materials. By uploading content, you grant us a license to use, display, and distribute this content for platform operations.

Prohibited Content and Activities

You agree not to post content or create events that:

  • Violate any laws or regulations
  • Promote illegal activities, discrimination, or hate speech
  • Infringe on intellectual property rights
  • Contain explicit sexual content or nudity
  • Promote violence, harassment, or harmful behavior
  • Involve fraudulent or deceptive practices
  • Spam or unsolicited promotional content
  • Violate privacy rights of others
  • Events without proper permits or authorizations

Event Content Standards

All events must be legitimate gatherings with clear purposes. We prohibit events that exist solely for the purpose of data collection, harassment, or other non-genuine social purposes.

6. Payment and Financial Terms

Payment Processing

Payments for events and subscriptions are processed through Stripe. By using payment features, you agree to Stripe's terms of service and privacy policy. We do not store payment card information on our servers.

Platform Fees

ListMe may charge platform fees for certain services, including event ticketing and premium features. All fees will be clearly disclosed before transactions.

Subscriptions

Subscription fees are billed according to your chosen plan (monthly or annually). Subscriptions automatically renew unless cancelled before the renewal date. We provide at least 30 days notice for subscription price changes.

Refunds

Platform subscription refunds are handled on a case-by-case basis. Event ticket refunds are governed by individual event organizer policies. Contact our support team for refund requests.

7. Privacy and Data Protection

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information.

Data Sharing

When you RSVP to events, certain information (name, profile details) may be shared with event organizers for guest list management. You can control your privacy settings in your account preferences.

Analytics and Insights

We provide event organizers with anonymized analytics about their events. Individual user behavior is aggregated and anonymized for these insights.

8. Mobile Applications

App Store Terms

Our mobile applications are distributed through app stores (Apple App Store, Google Play Store). Additional terms from these platforms may apply to your use of our mobile apps.

Device Permissions

Our mobile apps may request device permissions (camera for QR scanning, location for venue finding, notifications for event updates). You can manage these permissions through your device settings.

Offline Functionality

Some app features may work offline (ticket display, event details). However, most features require an internet connection for full functionality.

9. Intellectual Property

Platform Rights

ListMe, our logos, trademarks, and platform design are proprietary to ListMe Inc. You may not use our intellectual property without written permission.

User Content Rights

You retain rights to content you create and upload. However, you grant us necessary licenses to operate the platform, including displaying your content to other users and in search results.

Copyright Infringement

We respect intellectual property rights and respond to valid DMCA takedown notices. If you believe your copyrighted work has been infringed, contact us with a detailed notice including proof of ownership.

10. Third-Party Integrations

External Services

ListMe integrates with third-party services including Stripe (payments), email providers, mapping services, and social media platforms. These services have their own terms and privacy policies.

Third-Party Content

We are not responsible for content, accuracy, or availability of third-party services integrated with our platform. Use of these services is at your own risk.

API Usage

If you use our APIs, additional terms may apply. API access is provided for legitimate integration purposes and must not be abused or used to overload our systems.

11. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, or error-free. We do not guarantee the accuracy of user-generated content, event information, or the success of any events created through our platform.

Event organizers are solely responsible for their events. We are not responsible for event cancellations, venue issues, safety incidents, or disputes between organizers and attendees.

12. Limitation of Liability

IN NO EVENT SHALL LISTME BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

This limitation applies to all claims, whether based on contract, tort, strict liability, or other legal theories. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless ListMe Inc., its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (i) your use of the Service; (ii) your violation of these Terms; (iii) events you organize; (iv) your violation of any third-party rights; or (v) any content you submit to the platform.

14. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination, you remain responsible for any outstanding obligations.

Termination by Us

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose risks to the platform or other users. We will provide notice when possible, except in cases of severe violations.

Effect of Termination

Upon termination, your access to the Service will cease. We may retain certain information as required by law or for legitimate business purposes. Event data may be preserved for historical and analytical purposes.

15. Dispute Resolution

Informal Resolution

Before filing any legal claim, you agree to first contact us to seek informal resolution of the dispute. We encourage direct communication to resolve issues quickly and amicably.

Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

Class Action Waiver

You agree that any disputes will be resolved individually and not as part of a class action, collective action, or representative proceeding.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through email notification and/or prominent notice on our platform at least 30 days before taking effect. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

17. General Provisions

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. Unenforceable provisions will be modified to achieve their intended purpose to the greatest extent possible.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and ListMe regarding your use of the Service.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@listmehq.com

Support: support@listmehq.com

General Inquiries: hello@listmehq.com

ListMe Inc.
123 Event Street
San Francisco, CA 94102
United States

These Terms of Service are effective as of December 6, 2024. Previous versions are available upon request.